Subscribe & Save Terms

These terms govern Subscribe & Save, the recurring order service operated by Scentl. By starting a subscription you agree to these terms, together with our Terms of Service, Refund Policy, Privacy Policy and, where you are a Scentl Club member, the Scentl Club terms. The discounts and rates below are those current at the date of these terms and may change on notice (see section 8).

Subscribe & Save lets you receive selected products and bundles — including The Scentl Seven — on a repeating schedule, so you don't have to reorder each time. You choose what you receive and how often, and we dispatch and charge for each delivery automatically until you pause or cancel.

Subscribing gives you a standing saving against our normal (RRP) prices, applied to each recurring order. This is a total saving from RRP, not an extra discount added on top of a bundle discount. The current rates are:

The saving applies to the goods only, not to delivery charges, and the rate that applies to you is shown when you subscribe.

The longer you stay subscribed, the more your boxes are rewarded. At set delivery milestones you receive an extra one-off discount on that delivery (currently 10% off your 2nd box, 15% off your 4th, and 20% off your 6th and every 6th delivery after that). Each treat applies to that single delivery only. The milestone schedule is shown in your account and may change on notice.

You choose your delivery frequency when you subscribe — for example every 4, 6, 8 or 12 weeks. You can change your frequency at any time from your account, subject to the cut-off in section 6. The frequencies offered are shown at sign-up and may change.

Subscriptions are paid by Direct Debit, collected through our payment provider GoCardless. When you subscribe you authorise a Direct Debit mandate so that we can collect payment for each recurring delivery automatically. Your first payment may be taken immediately via your bank, with the mandate set up for future deliveries. All Direct Debit payments are protected by the Direct Debit Guarantee. Your bank details are handled securely by GoCardless; we do not store your full bank details.

For each cycle we prepare your order, collect payment under your Direct Debit mandate ahead of dispatch, and dispatch once payment is confirmed. We will give you advance notice of upcoming collections as required by the Direct Debit scheme. Each delivery is charged at the price in force for that cycle, less your subscription saving and any tenure treat that applies.

You can manage your subscription at any time from your account — swap eligible items, change frequency, update your delivery address, or skip a delivery. Changes to a specific upcoming delivery must be made at least 3 days before its charge date; within that window the next order is locked so we can pick and dispatch it on time, and the window reopens for the following cycle.

You can pause or cancel your subscription at any time from your account, with no cancellation fee and no minimum number of deliveries, and without having to contact us. Cancellation stops future renewals from your next cycle — it does not cancel or refund an order that has already been charged or dispatched, and if you cancel within the cut-off window in section 6 an order already being processed may still be sent and charged. We will not retrospectively charge you the difference between the subscription and one-time prices after you cancel. Your statutory rights to cancel or return goods you have received are unaffected and are set out in our Refund Policy.

You can cancel and re-subscribe at any time at the standard subscription price then current. Any introductory offer, where one is available, is limited to one use per eligible customer — cancelling and restarting a subscription does not restore eligibility for an introductory offer you have already used.

If you are a Scentl Club member you earn Hearts on your subscription spend in the normal way, and those deliveries count towards your membership tier. Hearts rewards cannot be redeemed against subscription orders — your subscription already carries its own saving — but you can redeem your Hearts against one-time orders at any time. See the Scentl Club terms.

The subscription price of products may change from time to time. We will give you reasonable advance notice of any change affecting your subscription so you can decide whether to continue, amend or cancel. A price change will not affect an order that has already been charged.

If a Direct Debit collection fails, we may retry it and will let you know. If payment cannot be collected after reasonable attempts, we may pause or cancel your subscription and will not dispatch the affected delivery. You remain responsible for payment for any goods already dispatched to you.

Subscriptions depend on the continued availability of the subscribed products. If a product becomes unavailable we may offer a substitute, adjust your subscription, or cancel the affected items and let you know. We may change these terms or withdraw Subscribe & Save on reasonable notice; any change will not affect an order already charged.

Starting a subscription does not mean you have agreed to marketing emails or texts — marketing is a separate choice you can opt into or out of at any time, as explained in our Privacy Policy. We may still send operational messages about your subscription, payments and deliveries where necessary to run the service.

These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of its courts. Nothing in these terms affects your statutory rights as a consumer. If you have any questions about Subscribe & Save, contact us at [email protected] or +44 1708 948 111.