Help & Advice
Got a question about a product, an order, or your trade account? Here's how to reach us.
Visit a trade counter
Find your nearest GER branch, hours, and contact details.
Trade counters →Your account
Sign in to track orders, view invoices, and manage your trade account.
My account →Common questions
- Where's my order?
- Sign into your account to see live order status and tracking.
- How do I open a trade account?
- Call us on 01708 868 932 or visit any of our trade counters.
- Returns & refunds
- Unused goods can be returned within 14 days. Email us with your order number and we'll arrange collection or a drop-off at your nearest branch.