Scentl Club Terms

These terms govern Scentl Club, the loyalty and referral scheme operated by Scentl. By joining Scentl Club you agree to these terms, together with our Terms of Service and Privacy Policy. "Hearts" are the points you collect in the scheme; they are not money and have no cash value except as described below. The rates, rewards and thresholds set out below are those current at the date of these terms and may change (see section 11).

Membership is free. You can join Scentl Club if you have a Scentl account, are aged 18 or over, and are resident in the United Kingdom. No purchase is necessary to join. Only one membership is permitted per person, linked to one account. Hearts and membership are personal to you — they cannot be sold, transferred, pooled or combined with another member. We may ask you to verify your account to protect the scheme against misuse.

Hearts are loyalty reward units used only within Scentl Club. They have no cash value, cannot be withdrawn as money, transferred, sold or exchanged for cash, and may only be used for the rewards shown in your Scentl Club account. You can earn and redeem Hearts repeatedly while the scheme operates, and there is no maximum lifetime Hearts total.

You currently earn 1 Heart for every whole £1 you spend, calculated on the price you pay for qualifying products including VAT, after any discounts, and excluding delivery. Hearts are rounded down to the nearest whole Heart. Members at higher tiers earn at a faster rate (see section 7).

You do not earn Hearts on delivery charges, gift-card purchases, the portion of an order paid for using a Hearts reward, or on cancelled or refunded items. Hearts earned on an order are shown as pending until your payment and the order's dispatch or collection are confirmed, after which they become confirmed and available to redeem. If an order is later cancelled, refunded, returned or charged back, the Hearts earned on it will be reduced or reversed accordingly.

We may award extra Hearts for specified activities. Those current at the date of these terms are:

• Joining Scentl Club — a one-off welcome bonus (currently 20 Hearts).
• Your birthday — once per year (currently 15 Hearts), where you have given us your birthday in advance.
• Leaving a review — Hearts for a review of a product you have bought (currently 25 Hearts, or 50 with a photo). Hearts are awarded regardless of the rating you give. Reviews that earn Hearts are marked as incentivised where they are displayed.
• Repeat-order milestones — bonus Hearts at your 2nd, 3rd and 5th one-time orders (currently 15, 20 and 25 Hearts), each awarded once.
• Referrals — see section 8.

Unless stated otherwise, each milestone bonus is available once per customer. We may decline duplicate, fraudulent or otherwise ineligible bonus claims, and we may reverse bonus Hearts awarded in error.

You may redeem confirmed Hearts for the rewards shown in your account, provided you meet the published conditions. The rewards and Hearts prices current at the date of these terms are:

Minimum spends are measured on qualifying merchandise after product and bundle discounts but before the Hearts reward, and exclude delivery, gift cards and any free reward items. Only one Hearts reward may be redeemed per order, and Hearts rewards cannot be combined with referral offers, other order-level discount codes, or subscription orders (see section 9). Standard bundle pricing still applies where the minimum is met.

Free-product rewards are added as a free item to a qualifying paid order and are not shipped separately. You choose your free scent from those in stock at the time; rewards are subject to availability. If a redeemed reward cannot be fulfilled, we will offer a reasonable alternative or restore the Hearts used. A reward is not cash or a gift card and cannot be exchanged for either. Where an order on which a reward was redeemed is cancelled or returned, we will adjust the reward and any associated Hearts fairly, and we will not reduce any statutory refund owed to you.

Your balance and recent activity are shown in your account; confirmed Hearts are available to redeem and pending Hearts are shown separately until they confirm. We keep the authoritative record of your balance, and in the event of any discrepancy that record prevails. We may correct genuine technical or administrative errors, and may place disputed Hearts on hold while we review a problem.

Scentl Club has three tiers — Fresh, Fragrant and Iconic. Everyone starts at Fresh. Your tier is based on your qualifying spend including VAT over the previous 365 days (not the Hearts you hold). The current thresholds are Fresh (under £100), Fragrant (£100 to under £250) and Iconic (£250 or more). Higher tiers earn Hearts at a faster rate, and we may offer tier members a birthday treat and occasional members-only treats when available; tier benefits are shown in your account and are subject to availability.

Redeeming Hearts does not reduce your tier progress. Your tier is reviewed monthly; it can go up as soon as your qualifying spend reaches a threshold, and any reduction takes effect at the next monthly review. Refunds, cancellations and chargebacks reduce your qualifying spend. We will tell you clearly if we change a tier threshold or benefit.

As a member you have a personal referral link. If a new customer places their first qualifying order through your link, they receive a welcome discount off that first order (applied when they join through your link, and attributed for a limited period after they follow it), and you receive referral Hearts once their first qualifying order has been paid, dispatched and kept beyond any returns window. You may also receive milestone bonuses as the number of friends who order through you increases; the amounts are shown on the referral page.

Referrals must be genuine. Referring yourself, creating multiple or fake accounts, or otherwise manipulating the scheme is not permitted. We may withhold referral rewards, void referrals, and suspend or close memberships where we reasonably believe the scheme is being abused. Please do not send unsolicited marketing messages on our behalf.

If you have a Subscribe & Save subscription, you earn Hearts on your subscription spend in the normal way. However, Hearts rewards cannot be redeemed against subscription orders — your subscription already carries its own saving. You can redeem your Hearts against one-time orders at any time. See our Subscribe & Save terms for how subscriptions work.

Your Hearts will expire if you do not place an order for 12 consecutive months; when they expire, your balance is reset to zero. Placing a qualifying order keeps your account active and your balance alive, so your Hearts will not expire simply because you have not shopped for a little while. We will send you a reminder before your Hearts are due to expire so you have a fair opportunity to use them.

We may change these terms, the earn and redemption rates, the tiers, the rewards on offer or any other aspect of Scentl Club, and we may suspend or withdraw the scheme, for legitimate reasons such as improving benefits, addressing fraud, changes in law, or keeping the scheme commercially sustainable. Where a change materially reduces the value of Hearts you have already earned, we will give reasonable advance notice (for example on the Scentl Club page or by email) so you have an opportunity to redeem. We will not arbitrarily remove properly earned Hearts or retrospectively change completed redemptions.

Scentl Club is for genuine personal customers. We may investigate suspected fraud, manipulation, account duplication or commercial resale abuse and, where there is credible evidence of serious misuse, restrict affected rewards or membership after reasonable investigation. We may remove Hearts awarded in error, obtained fraudulently, or earned on orders later cancelled or refunded. If you close your account, or we close or suspend it for breach of these terms, any Hearts you hold will be forfeited — we will, where practical, explain this and give you a reasonable opportunity to redeem first. Closing an account does not affect your rights under consumer law.

We process your account, purchase and rewards information to operate Scentl Club, prevent misuse and provide member benefits, as explained in our Privacy Policy. Joining Scentl Club does not mean you have agreed to marketing emails or texts — marketing is a separate choice and is sent only where you have opted in, and you can opt out at any time. We may still send you operational messages about your account or rewards where necessary to run the scheme.

Hearts have no cash value, are not legal tender and cannot be exchanged for cash. Scentl Club is offered at our discretion and is not a financial product. Nothing in these terms affects your statutory rights as a consumer. If any part of these terms is unenforceable, the remaining terms continue to apply.

These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of its courts. If you have any questions about Scentl Club, contact us at [email protected] or +44 1708 948 111.